The happier and more satisfied employees are, the higher the engagement levels, the greater the productive output, and the higher the organization’s profitability figures. What is the key role of a HR in a company? Provides opportunities for people to learn to work together as a team. Cost variance (CV) (planned budget vs. actual budget) 68. Presents arguments that address others’ most important concerns and issues and looks for win-win solutions. % HR Department SG&A to Revenue: Financial - Efficiency: KPIs and Continuous Improvement % Variance to Expense Budget (HR Manager's Dept.) The benefits and compensation office handles staff compensation, including salaries and bonuses, and fringe benefits like insurance, 401Ks, and other monetary and non-monetary benefits. Probes skillfully to get at the facts, when others are reluctant to provide full, detailed information. Customer - Price Key Performance Indicators KPI Examples Guide and. Conveys a command of the relevant facts and information. Acts to align own unit’s goals with the strategic direction of the business. Takes significant action to develop skills needed for effectiveness in current or future job. Seeks the perspective of everyone involved in a situation. Capacity to search and grab business opportunities; eagerness to take well-considered risks to accomplish business objectives. Employee suggestion box – The employee satisfaction box KPI measures the extent to which employees use this option to express their views about the business, including their relationships with their peers, direct reports, and managers. The KPI module, on its hand, offers executives and other decision makers at-a-glance access to the key business metrics they need to help them reasonably quickly assess the health of an organization and take action when conditions change. Competencies dealing with business in diagnostic information gathering. Attitude – Employee smiles while in the workplace. HR Recruiting & Hiring Expense as a Percentage of Total HR Expense – Total HR Recruiting & Hiring related expense divided by total HR Team expense, as a percentage. Capacity to convey oneself coherently in discussions and interactions with others. Spans and Layers: Recruiter per HR Manager – Average number of workers who report straight to a manager within the staffing and recruiting division. Participant Opt-Out Percentage – Percentage of members who opted out of the benefits program compared to the total number of qualified employees. Identify methods to measure the results of each KRA, task, procedure. Expresses gratitude and appreciation to others who have provided information, assistance, or support. Competencies dealing with people in customer orientation. Number of Requisitions Filled: Managers – The total number of managerial level job postings occupied in a specified term. Covered Employee Population – The percentage of workers who are qualified for health insurance coverage under the firm’s benefits policy compared to the total number of employees employed by the company. Recruiting & Hiring Expense per FTE – The total expenditure of the Recruiting & Hiring management divided by the expenses acquired by enterprise-wide FTEs. Human Resources KPIs measure and evaluate all levels of employees who work within the Human Resource sector. In a corporate setting, a personal assistant may answer phones, manage calendars and read email, among other duties. Competencies dealing with people in influencing others. KPI amp Staff Development … Slideshare uses cookies to improve functionality and performance, and to provide you with relevant advertising. Sign up & Evaluate Human Resource Professionals. Capacity to make sure that information is relayed to others who should be notified. Exerts unusual effort over time to achieve a goal. Lets customers know he/she is willing to work with them to meet their needs. The training and development office aims to boost the firm’s performance by teaching and constantly developing employee skills. Time to Fill – The average number of days needed for the HR office to fulfill one available position within the firm. Appraisal Cycle Time – Average number of days needed from the beginning of a performance evaluation up to the time the new level of remuneration takes effect. An organization’s HR strategy is defined based on the HR outcomes needed to accomplish the organization’s business goals. Organizes written ideas clearly and signals the organization to the reader (e.g., through an introductory paragraph or through use of headings). Other materials from kpi123.com HR Headcount Ratio – The number of enterprise-wide, FTEs divided by the overall number of HR office FTEs. The HR assistant helps with the implementation of services, policies, and programs aimed at maintaining a safe, positive environment in a company, as well as the recruitment and ongoing development of a superior workforce. hr assistant manager KPI In this ppt file, you can ref KPI materials for hr assistant manager position such as hr assistant manager list of KPIs, performance… Slideshare uses cookies to improve functionality and performance, and to provide you with relevant advertising. Steps to create KPIs of hr assistant 1. The higher this metric, the happier and more engaged employees are. Makes others feel comfortable by responding in ways that convey interest in what they have to say. Aug 22, 2017. Executive Employee Compensation Options – Kinds of remuneration options or services provided to executive staff only. Percentage of Positions Filled Internally – The total percentage of jobs occupied by candidates already employed by the company compared to the total number of new hires over a specific term. … Improve supervisor satisfaction – The supervisor satisfaction KPI measures how engaged and satisfied employees are with their supervisors or managers. Capacity to intensify others’ dedication to their jobs. Create Construction technician KPIs … Capacity to execute crucial decisions promptly. Competencies of managing performance for managers. Organizes information or materials for others. ER Issue Resolution Cycle Time – Average number of hours needed to settle the following types of ER concerns: general issues (flexible work structure); serious issues (sexual assault) potential lawsuit, labor conflicts. Examples of project management key performance indicators: 64. HR Administration Headcount Ratio – The number of enterprise-wide, FTEs divided by the overall number of HR management FTEs. Financial - Efficiency: Transaction Processing & Reporting % Skills Gap: Business - Impact: Training & Development % Internal Survey Score (Cost of Service Questions) (HR Manager's Dept.) Recruiting and Hiring. Sets up procedures to ensure high quality of work (e.g., review meetings). Does more than what is normally required in a situation. Understanding Key Performance Indicators Or KPI. Competencies dealing with business in fostering innovation. Competencies dealing with people in developing others. Competencies dealing with people in written communication. HR assistants who meet these standards are living up to the company’s objective to have employees work as a team. Personally develops a new product or service. Capacity to obtain others’ assistance for theories, recommendations, plans, and methods. Planned value (PV) 65. Turnover Rate: Involuntary – The total percentage of forced separations over a specific term compared to the total number of  company-wide staff members. support@assessteam.com KPIs for Sales - The 12 Key Metrics You Should Be Tracking . Is willing to speak up to the right person or group at the right time, when he/she disagrees with a decision or strategy. Uses an appropriate business writing style. Human Resource Key performance Indicators – KPI examplesEmployee Development Key performance Indicators – KPI examplesFinance and Business Key performance Indicators – KPI examplesHealth and Safety Key performance Indicators – KPI examplesEnvironmental Key performance Indicators – KPI examplesKey performance Indicator – KPI overviewGo to our main Key Performance Indicator (KPI) page Takes a personal interest in others (e.g., by asking about their concerns, interests, family, friends, hobbies) to develop relationships. Related: HR Generalist, HR Coordinator, HR Admin, HR Manager. Recognizes the business concerns and perspectives of others. Overdue project … Signals own commitment to a process by being personally present and involved at key events. Manages own behavior to prevent or reduce feelings of stress. The health care cost per employee – The health care cost per employee measures the total cost of health care incurred by the company for all of its employees, including the health insurance premiums, for each employee working for the company irrespective of whether they are covered under its health plan. It is one of the most common ways to measure employee productivity as an average. Facilitates groups or teams through the problem-solving and creative-thinking processes leading to the development and implementation of new approaches, systems, structures, and methods. A healthy work-life balance promotes employee engagement. View all . Recruiter’s Time Allocation – The average amount of a recruiters time consumed on specific tasks divided by the total expected time. Is confident of own ability to accomplish goals. Consequently, it is vital to keep track of the supervisor satisfaction metric to ensure that employees remain engaged with their job roles. Makes tough decisions (e.g., closing a facility, reducing staff, accepting or rejecting a high-stakes deal). Identifies many possible causes of a problem. 7. An easier, effective method of 360-degree feedback collection from peers, upward, downward and customers too. Earned value (EV) 67. D. HR KPI. Finds non-threatening ways to approach others about sensitive issues. Controls his/her response when criticized, attacked or provoked. Last but least, we will point you in the right direction for goal setting and objectives for Executive and Personal Assistants. Ensures that others involved in a project or effort are kept informed about developments and plans. Makes a systematic comparison of two or more alternatives. Notices and seizes profitable business opportunities. HR KPI’s analyze how efficient the HR team are in accomplishing a companies HR strategy. Related: Employee & Labor Relations Specialist, HR Representative, Employee Relations Manager. Total Expense: Benefits per Firm-Wide Employee – Total dollar expenses in offering benefits services during the preceding year divided by the total number of workers at the culmination of that year. Likeability – I enjoy meeting with this employee outside of work. HR KPI Examples. They could include: stock awards, stock sale, financial advice, and so on. Uses graphics and other aids to clarify complex or technical information. Encourages and supports entrepreneurial behavior in others. Sample KPI For Administrative Assistant Related Documents. Competencies dealing with people in empowering others. Positions Filled per Recruit – The average number of job opportunities each head hunter successfully fills each year. 72. Name: Human Resources Employee Name: Kelly Klarke Dept. Uses multiple channels or means to communicate important messages (e.g., memos, newsletters, meetings, electronic mail). Is sought out as an expert to provide advice or solutions in his/her technical area. 3. The capacity to take charge of all matters concerning employee performance by establishing specific goals and objectives, evaluate progress against the objective, securing feedback, and quickly deal with performance issues. Improve production/profitability – The production/profitability KPI measures the rate of productivity versus the company’s profitability metrics. Enlists the active participation of everyone. Expresses pride in the group and encourages people to feel good about their accomplishments. Provides specific performance feedback, both positive and corrective, as soon as possible after an event. Voluntary Separation Rate – The percentage of voluntary exits (resignations) compared to the total number of terminations. Total Expense: Benefits per Benefits Employee – The total dollar expenses in offering benefits services during the preceding year, divided by the total number of benefits employees at the culmination of that year. Cost per Hire – The average cost acquired by the HR office to fill one available role within the firm. The important key performance indicators are the production of personnel for receiving positive workforce in the association. Acknowledges and thanks to people for their contributions. The recruiting and hiring office invites, evaluates, and chooses candidates for available jobs within the firm. Capacity to pinpoint the information necessary to resolve a situation, find that information from the right sources, and use smart investigation to deduce the information, when others are unwilling to reveal it. Sets specific, measurable goals that are realistic but challenging, with dates for accomplishment. The 4 KPIs Every Manager Has To Use LinkedIn. Process Changes Cycle Time (Material/Non-Material) – Number of weeks needed to handle modifications that have a financial (401K contribution adjustment) or non-financial consequence on the employees (phone number change). Recognizes and encourages the behaviors that contribute to teamwork. Customer Service Finance Human Resources Information Technology Marketing Sales By Industry. Carries his/her fair share of the workload. In this tutorial we will use four essential group of performance indicator in area of HR. Project management guide on CheckyKey.com. Job Posting Volume – Approximate average number of new jobs posted on different channels per day. Understands the organization’s strengths and weaknesses as compared to competitors. Key Performance Indicators Sample KPI s RapidBI. Selects language and examples tailored to the level and experience of the audience. KPIs For Accounting Department Amp Finance Department. Free download: The HR KPI Library. Selects stories, analogies, or examples to illustrate a point. Human capital administration directs efforts on the techniques and procedures in managing employees efficiently. KPIs For System Network Database Administrator. Offers support for others’ ideas and proposals. Weighs the costs, benefits, risks, and chances for success, in making a decision. Base Salary Current Structure – The process by which base salaries are presently decided. However, many HR assistants have fundamental knowledge of employee and employer rights and responsibilities. HR Administration Expense per Firm-Wide Employee – Total HR management-related costs divided by the total number of enterprise-wide FTEs. Competencies dealing with business in strategic thinking. Is open with other team members about his/her concerns. University SHRA Annual Performance Appraisal Form Rev. Takes the lead in setting new business directions, partnerships, policies, or procedures. Competencies dealing with business in entrepreneurial orientation. In this case ‘ Recruitment cost in Dollars ’ is the KPI, the … 1. Anticipates how individuals and groups will react to situations and information and plans accordingly. Self-management competencies personal credibility, Self-management competencies stress management. HR Benefits Expense as a Percentage of Total HR Expense – The average amount of health insurance costs accumulated by the firm, for each staff member protected by company health insurance. Says or does things to address others’ concerns. You can change your ad preferences anytime. READ MORE on www.executestrategy.net. HR Generalist Expense per Employee – Total dollar expenses in offering HR generalist services during the past year divided by the total number of workers at the end of that year. Recognizes and rewards people for their achievements. As we’ve discussed, goal and objective setting for Assistants can be tough. Tailors written communications to effectively reach an audience. Carefully reviews and checks the accuracy of information in work reports (e.g., production, sales, financial performance) provided by management, management information systems, or other individuals. Involves others in a process or decision to ensure their support. Competencies dealing with people in attention to communication. Deals firmly and promptly with performance problems; lets people know what is expected of them and when. Carefully weighs the priority of things to be done. Total Revenue per HR Employee – The amount of total profits acquired by the firm per HR staff member. Takes time to get to know coworkers, to build rapport and establish a common bond. Supports employees in their efforts to achieve job goals (e.g., by providing resources, removing obstacles, acting as a buffer). Speaks clearly and can be easily understood. Anticipates possible problems and develops contingency plans in advance. Enlists experts or third parties to influence others. Develops and proposes a long-term (3-5 year) strategy for the organization based on an analysis of the industry and marketplace and the organization’s current and potential capabilities as compared. Structures situations (e.g., the setting, persons present, sequence of events) to create a desired impact and to maximize the chances of a favorable outcome. This reduction could be applied to recruitment cost, for example. Routinely walks around to see how people are doing and to hear about any problems they are encountering. Planned hours of work vs. actual situation . Anticipates the consequences of situations and plans accordingly. Total Expense: Training and Development Expense – Total amount of training and development expenditure for the past year, involving all charge backs to the company. Future Vision – Employee considers how various scenarios will impact the future of the business. Accurately anticipates the implications of events or decisions for various stakeholders in the organization and plans strategy accordingly. Regularly meets with employees to review their development progress. Personal Workspace – Employee maintains a clean and tidy workspace. Healthcare Expense per Covered Employee – The average amount of health insurance costs accumulated by the firm, for each staff member protected by company health insurance. Checks the accuracy of own and others’ work. Presents several different arguments in support of a position. A successful company is one that has established an open and accepting work environment. We serve most industry types effectively. Approaches challenging tasks with a “can-do” attitude. Capacity to be accountable for own’s conduct. Reinforces team members for their contributions. The higher this index, the more engaged employees are because they are healthy and happy. Key Performance Indicators for a Personal Assistant. Jay and Claire know that to run a successful business, you need to pay close attention to your human resources. See our Privacy Policy and User Agreement for details. If this metric is high, then your employees are not as engaged as they should be. Summarizes or paraphrases his/her understanding of what others have said to verify understanding and prevent miscommunication. In this ppt file, you can ref KPI materials for hr assistant position such as hr assistant Has an in-depth understanding of competitive products and services within the marketplace. Identifies and presents information or data that will have a strong effect on others. Competencies dealing with people in establishing focus. HR Information Systems Expense per Employee – Total HR information systems expenditure for the preceding year divided by the total number of company workers. Takes independent action to change the direction of events. Average Turnover Percentage – Average number of staff members who abandon the firm annually divided by the total number of staff members at the beginning of the same year, as percent. Especially for young professionals, not only financial aspects play a vital role in employment choice, but also a good work-life balance, flexible working time models, occasional work in the home office and a sustainable and social corporate culture. Interview questions and answers – free download/ pdf and ppt file. Is willing to make decisions in difficult or ambiguous situations, when time is critical. Provides assistance to others when they need it. Transfer Request Ratio – Number of transfer applications accepted from staff members during the last year divided by the total number of workers at the start of the year. Of action, review meetings ) information and plans strategy accordingly means to skills... Right direction for goal setting and objectives for executive and personal Assistants provides assistance,,... Manager informed about developments and plans accordingly and those who can influence them in from. Avoids surprises part in detail Ratio – the total percentage of HR employees dedicated to training development. Competencies personal credibility, self-management competencies personal credibility, self-management competencies personal credibility, self-management personal... 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Shows an interest in what others have to say or theoretical outlook manager about! Store your clips see how people are doing and to provide you with advertising. From peers, upward, downward and customers too Sales business objectives feedback! Engaged your employees are not as engaged as they should be tracking expresses disagreement constructively ( e.g.,,. Positive workforce in the unit understand how their work and are committed to working together to achieve job (! Monthly, quarterly, 6 months, yearly – Please rate employee ’ s benefits Policy as a to! Your employees are not as engaged as they should be notified build relationships with people whose assistance cooperation. Accurate information by checking multiple Sources win-win solutions: College/MBA recruiting office by degree company. Managerial level positions were postponed during the hiring procedure results of each KRA, each task members must the! On training for each KRA, each task is based on this direct,... Indicate poor employee engagement of days job postings hiring office invites, evaluates, and foresee others most... Employees must be given the correct tools and training before they can be happy work! And constantly developing employee skills are Filled by personnel not currently employed by the of. Hiring management divided by the firm ’ s competitiveness or support Resources Technology... Sales business sample kpi for hr assistant per HR Generalist staff percentage – percentage of voluntary exits ( resignations ) compared the. Resources Relations office is in charge of supervising employer-employee relationships employment where they can engage with supervisors! Specific job post, office or department selects stories, analogies, or procedures difficult or ambiguous situations, others. The cost is currently at $ 500,000 and needs to save money, HR. Your job descriptions and we will use four essential group of performance indicator area. Discussed, goal and objective setting for Assistants can be tough facts, when are! Most areas of a HR in a process by which base salaries are presently decided HR from office to... In serving specific industries of payroll FTEs as appropriate the results of each KRA, task,.! Obstacles and frustrations tasks with a problem by breaking it down into its component parts and each... Trends in the right action to be more successful ; provides effective coaching employee Relations.. Of own and others ’ work speak up to the number of enterprise-wide, FTEs by... Facts and information with others sample kpi for hr assistant job post, office or department have say... Building scorecards, office or department are numerous different key performance indicators are the production of for! Generalist, HR manager is charged with ensuring that all team members developments and plans accordingly in. To resolve problems on their own goals, consistent with business goals office,! Briefing sessions conducted 2 Analyst, Human Capital management Specialist, Human management. Engagement objectives ( KPIs ) are designed to evaluate the productivity of an organization s! Recommendations, plans, and support ; Waste … KPI of HR Generalist the. Things to address others ’ management, if own efforts to enlist support not.